Refund Policy

1. General Policy

StayOS subscription fees are billed in advance for the agreed billing cycle (monthly or annual). Once a billing period has begun, fees are non-refundable by default, except in the limited circumstances described in this Policy. We do not offer partial refunds for unused time within an active billing cycle unless this Policy explicitly states otherwise.

2. Initial Money-Back Window (7 Days)

For your first paid subscription to StayOS, you may request a full refund within 7 calendar days of your initial payment, provided that:

• The request is made within 7 calendar days of the original charge.
• You have not yet processed live guest bookings, sent live guest communications (including WhatsApp messages), or otherwise relied on the platform for active hotel operations.
• You are not in breach of our Terms of Service.

This window applies only to the initial subscription and not to subsequent renewals or additional purchases.

3. Service-Failure Refunds

If the StayOS platform is materially unavailable for an extended period due to our fault(excluding scheduled maintenance and outages caused by third-party services, force majeure, or your own infrastructure), we may, at our discretion, provide a pro-rata refund of subscription fees paid for the affected days, or extend your subscription term by the equivalent unavailable period.

This remedy is in lieu of, not in addition to, any other remedy and is subject to the limitation of liability in our Terms of Service.

4. Cancellation

You may cancel your StayOS subscription at any time from your account dashboard or by emailing support@stayos.in. Cancellation takes effect at the end of your current billing period and stops future charges.

Cancellation does not, by itself, entitle you to a refund for the remainder of the current billing period. You retain access to the Service through the end of the paid period.

5. Non-Refundable Items

The following are non-refundable in all cases:

• Setup, onboarding, and data-migration fees once work has begun.
• Custom development or integration work performed at your request.
• Training sessions or workshops already delivered.
• Add-on services already consumed — for example, WhatsApp message credits, SMS credits, or any usage-based add-on that has been used.
• Third-party fees passed through to you, including payment-gateway charges, WhatsApp Business / Meta messaging fees, SMS infrastructure fees, and similar.
• Subscription fees beyond the 7-day initial window, except as covered by Section 3 (Service-Failure Refunds).
• Renewals — auto-renewal charges are not eligible for the initial money-back window.

6. Founding Partner Program

Customers who join StayOS under the Founding Partner Program receive a discounted lifetime subscription rate and other benefits. Refunds for Founding Partner enrolments are governed by the following special terms in addition to the rest of this Policy:

• 14-day refund window: Founding Partners may request a full refund within 14 calendar days of their first payment.
• After the 14-day window, the discounted Founding Partner rate becomes non-refundable; however, you may still cancel future renewals with no additional charge.
• If a refund is granted, the lifetime Founding Partner pricing is forfeited and any future re-subscription will be at then-current standard pricing.

7. GST & Taxes

All StayOS pricing is exclusive of Goods and Services Tax (GST) and other applicable Indian taxes, unless stated otherwise. Where a refund is approved:

• The refund will be processed for the base fee paid, net of applicable GST as required by Indian tax law.
• Where we have issued a GST tax invoice, a credit note will be raised in accordance with the CGST/SGST Act and other applicable rules.
• Reversal of any input tax credit you have claimed on the original invoice is your responsibility under the GST framework.

8. How to Request a Refund

To request a refund, send an email to team@slasheasy.com (cc support@stayos.in) with the following details:

• Subject line: "Refund Request — [Your Hotel Name]"
• The registered email and hotel/property name associated with the StayOS account
• The original payment reference (invoice number, transaction ID, or payment date)
• The reason for the refund request

Our response timeline:

• Acknowledgement: within 3 business days of receiving your request
• Decision & processing: within 7–14 business days of acknowledgement, depending on the complexity of the request and the payment method
• Approved refunds are returned to the original payment method. Where that is not possible (e.g., expired card, closed account), we will work with you to arrange an alternative method permitted under Indian law.

9. Disputes

If you are not satisfied with the outcome of a refund request, please reply to our decision email within 14 days and we will escalate it for senior review. Any unresolved dispute is subject to the dispute-resolution and governing-law provisions of our Terms of Service (Sections 15 and 16).

We encourage customers to raise concerns with us directly before initiating a chargeback with their card issuer or bank. Chargebacks initiated without a prior good-faith refund request may, in addition to any other rights we have, result in suspension of the account pending resolution.

10. Changes to This Policy

We may update this Refund Policy from time to time. When we do, we will revise the "Last Updated" date and, for material changes, take reasonable steps to notify you (for example, via email or a notice on the platform). The policy in effect at the time of your purchase will govern that transaction.